Q. Who is Dainty Toes?
A. We are mothers, just like you! We believe in making our children look cute without the high dollar expense of retail stores.
Q. What are the shipping times?
A. We understand you want your items as soon as you click 'buy now'. But don't worry...We aim to get your items to you as fast as possible while keeping prices low. Our ability to keep prices low is dependent upon less expensive shipping options. Because of this, shipping may take a little longer. Most orders are delivered approximately 2-4 weeks after you have placed your order.
IMPORTANT: Unfortunately we aren't responsible if a package is undeliverable because of missing, incomplete, or incorrect address information. We do our best to avoid errors by verifying the shipping information with you in the order confirmation sent immediately after purchase. We use the exact same information as entered by the customer to process shipping labels.
My Address is Wrong!?
If you contact us immediately after the order is made to let us know about an alternate shipping address we will change this for you if the item hasn't been sent. Email us at email@example.com ASAP.
Q. Do you ship internationally?
A. Yes, we currently ship to the majority of the world. If you have any questions or you can't seem to ship to your region, please email us at firstname.lastname@example.org and we will try to resolve your problem.
Q. How are you able to offer some products for free and only charge shipping?
A. We do these special limited time offers as we want to give back to hard working mothers and families who simply need a break. We love helping to make those young people in our lives look sooo cute! :)
Q. How long does it take for an order to arrive?
A. All items in store take 1-5 business days to process and we ask that you remember patience is a virtue. So please remember to add processing time to your shipping time estimates.
Your product has been shipped once you receive your shipping confirmation email. If you don't receive this, please check your other email folders - but don't worry if you can't find it, your order will have been processed and sent. Sometimes the emails can get lost or filtered by your email account, but don't worry - your order won't!
The majority of our moms have received their items around the 2-3 week mark where customs aren't as long, examples include USA/UK. For a full list of shipping estimates please see our shipping page.
Q. I ordered multiple items but only received some of them... where's my order?
A. We have numerous manufacturers who we have negotiated special pricing with therefore; your items are shipped separately from multiple locations. If one item comes first, don't panic, everything will arrive. If you have ordered multiple types of shoes, it is a safe bet that you will receive separate orders.
Q. I no longer want my order, can I cancel and refund?
A. We have a refund policy in place on damaged/missing goods but unfortunately, we can't provide cancellations if your order has already been shipped. Once the item(s) has/have been shipped, we no longer have control over them so we would lose the item(s) plus shipping costs.
But we understand that every case is different, just reach out to us by email and we'll be happy to help.
Q. How secure is my information?
A. Dainty Toes adheres to the highest industry standards to protect your personal information utilizing systems such as McAfee Security. DaintyToes.com is certified level 1 PCI DSS compliant, the highest level of security certification.
If you look in your address bar and the lower right corner of the page, you will see we have been awarded the green padlock before our web address. When you see this on any internet website, it means your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Q. Where can I contact you?
A. You can email us at email@example.com. We try our best to get back to you within 24-48 hours on business days Monday to Friday. Please be patient and we will get back to you.